We'll be happy to help you. Our prints are guaranteed to 100%. If you are not satisfied with your print or if it arrives damaged, we will correct the problem by reprinting as quickly as possible. All return requests must be made within 10 days of delivery. The date on the delivery note is decisive. All requests must be pre-authorized by kedl.com to obtain a return authorization code. Exchange only.

• The print must be in its original condition.
• The frame, if applicable, must be included in the return.
• Items must be returned in the original packaging (cardboard box), which must be in the same condition as when we sent it to you.

For an efficient return, please follow these steps:

Contact our customer service department at info@kedl.ca or by phone at 418-529-0621 or 800-346-5335. You must provide us with:

• Your invoice number and e-mail address.
• The reason for your return.

Our staff will e-mail you a postal return slip and authorization code. Simply visit your nearest post office to return your packaging.

Once we receive your package, we will contact you by e-mail.

Use contrary to that recommended in the product description at the time of purchase will void the warranty. All shipping costs, including those incurred for returns and exchanges, are non-refundable.